and customer satisfaction in showing your staff how they can eliminate congestion during peak times by distributing resources efficiently through calling patterns, trends, busy periods, wait times and frequency of interactions
REALISE COST SAVINGS THROUGH
by having a better understanding of how the business communications system are being used, abused, misused or under-utilised.
HEIGHTEN YOUR COMMUNICATION
through monitoring for suspicious, fraudulent and malicious behavior on any of your consumption-based services. Report on the origin, date, time, duration, destination, channel and exposed routes the activity was identified on.
Define dashboards and reports for executives, administrators, managers or users. Enable your business to allocate usage and costs correctly while managing fixed line, internet data, print, email, video conferencing or any other consumption based service.
Usage Analysis and Composition
Scheduled and request-on-demand reporting that easily distinguishes between different forms of usage, and identifies services of zero or low usage.
ready to go
Allow corporates to associate budgets to cost owners and recover your consumption-based services. Accurately cost any consumption data in line with service provider tariff tables or your own defined tariffs. Gain more control over usage thresholds and enforce budget limits on various devices*.
Utilise the convenient forensics explorer available with Streamline Usage to find calls and discover detailed usage.
● Improve customer experience through monitoring call volumes, drop rates and wait times
● Effectively plan according to usage trends, peak times and busy periods
● Drive effective consumption awareness improving quality of communication network
● Provide dashboards, reporting and budgets to every level of the organisation
● Implement pre-threshold notiﬁcations and over-limit alerts
● Limit devices and services when usage thresholds and budgets are reached1
● Identify suspicious, fraudulent and malicious activity on your communication network
● Forensic exploration of detail usage, reporting on key data points to identify problems
● Discover additional capacity through traffic analysis, route overflow and vendor management
● Identify zero usage and low usage services, freeing expensive communication licenses
● Analyse personal usage, abuse and misuse of communication services